Delivery & Returns
All orders received by 15:00 on a normal working day can be despatched for delivery on our next delivery date for your area. Standard delivery via our courier network.
Any order Placed after 15:00 on a Friday (Including Saturday & Sunday) Will be dispatched on the following Monday.
All orders over the value of £50 will qualify for our free delivery service.
No orders will be accepted online for locations outside UK mainland (England, Scotland and Wales only). For Northern Ireland or any other UK island locations please call 01482 213446.
In the unlikely event of your delivery arriving damaged, please report the problem to our sales team within 7 days of the receipt of the package, and we will resolve the problem.
This can be done by emailing us at firstname.lastname@example.org
Product failure upon receipt is unusual, in the unlikely event of the product failing early please contact our sales team who will endeavour to resolve any issues you may have. Please note that faulty products are returned to the manufacturer for testing.
Again this can be done by emaling us at Cartwrightandbutler.co.uk.
Goods can be returned at any time up to 28 days from date of purchase, and a full credit will be raised provided that the goods arrive unused and undamaged in re-saleable condition. Returns must be arranged in advance with our Sales Team who will issue the appropriate paperwork to ensure full traceability of the products returned.