Frequently asked questions

  • UK Delivery / Shipping Costs / Times

            We aim to ship all UK based orders within 24 Hours. 

            We offer free delivery on all orders over the value of £50.

  • International Delivery/Shipping Costs /Times

    We currentley are unable to ship to destinations outside mainland UK. Any orders that are placed outside mainland UK at present will regretfully be refunded.

  • There are Items missing from my delivered order

    We do put all our efforts into making sure customers receive the correct ordered items everytime. However in the unlikley scenario when picking errors may occur please email our customer care team on info@cartwrightandbutler.com.
  • I have received my order damaged

    All orders are quality checked before leaving our warehouse. If in the unlikley event your products are received damaged please take a picture of the damage and report this in email on info@cartwrightandbutler.com. We will try to get back to you on this within 24 hours.
  • How do I raise a return in the UK?

    If for any reason you should be disappointed with your order and wish to return it,please email our customer care team on info@cartwrightandbutler.com to have this arranged for you.

  • How do I raise and International return

    We currentley are unable to ship to destinations outside mainland UK. Any orders that are placed outside mainland UK at present will regretfully be refunded.
  • What is the shelf life of our products

    Cartwright and Butler products have a varied length of expiry dates due to the diffrent categorys we develop. Our current range sits between 5 months and 3 years. For a individual shelf lifes please email us Info@cartwrightandbutler.com
  • How do I sign in and out of my account?

    You can sign into your account by clicking on the icon in the top corner and selecting Login from the drop down menu. Input your credentials once prompted to do so to sign in to your account.
    To Log out click the icon in the corner (once logged in) and select Log out.
  • How do I change my email, delivery address and contact numbers?

    You can channge these credentials by logging int your account and editing them in the account information tab.
  • What if I have forgotten my password?

    If you have forgotten you password click on the "Forgotten your password" link under the Login box. We will then send you instructions on how to change your password.
  • What payments do Cartwright and Butler accept?

    The Cartwright and Butler Web store is currently accepts Mastercard, Visa, Visa Debit, Amex and PayPal.

  • When are payments taken from my account?

    An initial check is made with your bank to confirm funds are available to the value of your order. This will show as a request on your statement. Once your order has been booked as in shipment we will then procede with taking the allocated funds from your chosen account.
  • Where do I put in my discount code?

    If you have a Cartwright and Butler Discount code this can be added to your order at the final cart stage.