Delivery Information

UK Delivery / Shipping Costs / Times

Orders need to be placed by 2pm Monday – Friday
3-5 Working Days – £6.95 (UK Mainland)

Delivery only available in UK Mainland and Northern Ireland. Please contact us to find out exclusions.

Free delivery offers are based on price per address NOT on total order value.

Free Delivery over £70 (not applicable to trade orders) are only available in UK Mainland. 

Please see postcode restrictions:

ZE1-3, GY1-10, IM3-9, BT1-94, AB37, IV1-IV56 KW1-14, PA34, PA38, PA39, PA40, PH19-44, A41, A42, A45, A63, A67, A75, A81-86, A91, A92, A94, A96, A98, C15, D01-18, D20, D22, D24, D6W, E21, E25, E32, E34, E41, E45, E53, E91, F12, F23, F26, F28, F31, F35, F42, F45, F52, F56, F91, F92, F93, F94, H12, H14, H16, H18, H23, H53, H54, H62, H65, H71, H91, K32, K34, K36, K45, K56, K67, K78, N37, N39, N41, N91, P12, P14, P17, P24, P25, P31, P32, P36, P43, P47, P51, P56, P61, P67, P72, P75, P81, P85, R14, R21, R32, R35, R42, R45, R51, R56, R93, R95, T12, T23, T34, T45, T56, V14, V15, V23, V31, V35, V42, V92, V93, V94, V95, W12, W23, W34, W91, X35, X42, X91, Y14, Y21, Y25, Y34, Y35, JE1, JE2, JE3, JE4, JE5, ATD, BBG, BKR, BML, BRG, BZN, DGL, FGR, FRN, FTN, GDJ, GHQ, GRB, GRG, GSM, GSR, GZR, HMR, IKL, ISL, KCM, KKP, KKR, LJA, LQA, MDN, MFN, MGR, MLH, MRS, MSD, MSK, MST, MXK, MXR, NDR, NXR, PBK, PLA, PTA, QLA, QRD

Named Day Delivery

We are now offering Named Day delivery at a cost of £8.95

This is not available for the following postcodes Highland and Island addresses
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Please note the item will be despatched by Cartwright and Butler on a next day delivery service and in time for your chosen delivery day. There may be occasions where the courier is unable to delivery on this date. Unfortunately, this is out of our control

Please note cheese cannot be selected for named day delivery on Monday of each week. This is due to maximum storage time allowed in transit.

Next Working Day Delivery Monday-Friday 

We are now offering Next Day delivery at a cost of £8.95. This is available on orders placed before 2pm Monday to Thursday. Please note next day delivery is not available for weekend days.

This is not available for the following postcodes Highland and Island addresses
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Please note the item will be despatched by Cartwright and Butler on a next day delivery service. There may be occasions where the courier is unable to delivery on this date. Unfortunately, this is out of our control

International delivery shipping costs times

We will no longer be shipping internationally for the foreseeable future.

Shipping for Trade orders

Free delivery when you spend over £400 

Spend under £400 – shipping charge £15 

 

Please note We only offer UK Mainland shipping via the website, please contact the sales team for International shipping.

 

Returns

Faulty items

In the unlikely event of your delivery arriving damaged, please report the problem to our sales team within 7 days of the receipt of the package, and we will resolve the problem. Cartwright Butler accept responsibility for any costs associated with the returning faulty items.

Please contact the sales team at [email protected]

Product failure upon receipt is unusual, in the unlikely event of the product failing early please contact our sales team who will endeavour to resolve any issues you may have. Please note that faulty products are returned to the manufacturer for testing.

Cooling off period

Most orders placed with Cartwright Butler are covered by our 14 days satisfaction guarantee. You can return the item by notifying us within 14 days of the item being delivered. If the item is not faulty, it must be returned unused, unopened and original packaging undamaged and the customer is responsible for any P P costs.

Also, please be aware that we cannot be held responsible and provide refunds/exchanges on items affected by circumstances beyond our control, this includes but is not limited to damage and neglect after goods are delivered or goods being stored incorrectly.

In order to arrange a return, please contact our customer service team at [email protected] as soon as possible and within 14 days of delivery. You must inform us in writing with the order number, the item number or name and the reason for the requested return. Returned parcels must be packaged securely with all the items included. Any additional cost from delivery or returning the item that are not agreed beforehand with Cartwright Butler are not covered under our cancellation policy. Please keep your Cartwright Butler receipt as well as proof of postage.

EXCEPTIONS – If your order contains any of the following items, the cooling off period does not apply and cannot be returned unless faulty.

1. Shorter shelf life (items with a shelf life of less than 6 months) and seasonal items

2. Personalised goods

3. Bespoke hampers. If your hamper is purchased using the create your own service or created to your requirements by our sales team.