1.  Definitions and Interpretation

1.1 In these Conditions the following words shall have the following meanings:

“Business Day” A day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

“Call Off Agreement” Moordale’s agreement to supply Customer with the number of the Goods to be called off by Customer and invoiced by Moordale all as specified in the Order or a separate agreement.

“Conditions” the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) any special terms and conditions agreed in writing between Moordale and Customer.

“Contract” the contract between Moordale and Customer for the sale and purchase of the Goods, incorporating these Conditions.

“Customer” The person, firm or Moordale who purchases the Goods from Moordale.

“Force Majeure Event” Means any circumstance not within a party’s reasonable control including, acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition, collapse of buildings, fire, explosion or accident; any labour or trade dispute, strikes, industrial action or lockouts; non-performance by suppliers or subcontractors; and interruption or failure of utility service.

“Goods” Any goods agreed in the Contract to be supplied to Customer by Moordale (including any part or parts of any order for Goods).

“Insolvency Event” The other party: (a) enters liquidation or a winding up petition is presented against the company; (b) has a receiver, liquidator, administrator, trustee or an individual with a similar role appointed over any of its assets; (c) proposes to make any arrangements with its creditors or passes a resolution to place the company into liquidation; or (d) suffers an event which, under the law of a different country, is equivalent to any of the previously specified acts or events.

“Moordale” Moordale Food Limited (registered in England and Wales with company number 09506166 whose registered offices are Unicorn House Broad Lane, Gilberdyke, Brough, HU15 2TS) trading as Cartwright and Butler England;

“Order” The Customer’s order for the Goods as set out in Customer’s purchase order, the Customer’s acceptance of Moordale’s quotation, as the case may be.; and

“Specification” Any specification for the Goods, any specification for the Goods, which includes the ingredients. If a Customer and Moordale agree a particular specification in respect of an Order, for example bespoke hamper content or specific ingredient requirements, this will form part of the specification in respect of those items.

1.2 Words in the singular include the plural and vice versa.

1.3 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

2.  Basis of Contract

2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of No terms or conditions endorsed on, delivered with or contained in your Order, Specification or other document shall form part of the Contract.

2.2 Each Order to purchase the Goods by the Customer from Moordale constitutes an offer in accordance with these conditions.

2.3 An offer under clause 2 shall only be deemed to be accepted once the other party issues a written acceptance of the Order or (if earlier) Moordale delivers the Goods to the Customer, at which point the Contract shall come into existence.

2.4 The Customer is responsible for ensuring that the terms of its Order and any applicable Specification are complete and accurate.

2.5 A quotation for the shall not constitute an offer. A quotation is valid for a period of 28 days from its date of issue.

3.  Goods

3.1 Any samples, descriptive matter, or advertising produced by Moordale and any descriptions, measurements or illustrations contained in Moordale’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the Contract and nor have any contractual force.

3.2 Moordale reserves the right to change the specification of the Goods after acceptance of the Customer’s Order provided that such change does not materially alter the characteristics of the Goods.

3.3 The sale of the Goods shall not be a sale by sample.

4.  Delivery

4.1 Moordale shall ensure that each delivery of the Goods is accompanied by a delivery note that shows the date of the Order, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Goods are being delivered by instalments, the outstanding balance of Goods remaining to be delivered.

4.2 Moordale shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (the “Delivery Location”) at any time after Moordale notifies the Customer that the Goods are ready.

4.3 Delivery is completed at the same time that risk transfers according to the applicable INCOTERM referred to in Moordale’s confirmation of order, unless no INCOTERM is specified, where delivery is completed on the unloading of the Goods at the Delivery The Customer is responsible for unloading the Goods at the Delivery Location. Delivery charges may apply depending on the value of the Order and the Delivery Location.

4.4 Any date quoted Moordale for delivery is an estimate only and time for delivery is not of the Moordale shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide Moordale with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.5 If Moordale fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. Moordale shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide Moordale with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.6 If the Customer fails to take or accept delivery of the Goods, then except where Moordale has failed to comply with its obligations under the Contract in respect of the Goods, delivery of the Goods shall be deemed to have been completed at 9:00 am (GMT) on the third Business Day after the day on which the Moordale attempted delivery of the Goods or which Moordale notified the Customer that the Goods were ready; and Moordale shall store the Goods until actual delivery takes place and the charge the Customer for all related costs and expenses (including demurrage, storage and insurance).

4.7 If ten Business Days after the day on which Moordale attempted delivery or notified the Customer that the Goods were ready for delivery, the Customer has not taken or accepted actual delivery of them, Moordale may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.

4.8 If Moordale delivers up to and including 5% more or less than the quantity of Goods ordered the Customer may not reject them, but on receipt of notice from the Customer that the wrong quantity of Goods was delivered, Moordale shall make a pro rata adjustment to the invoice for the Goods.

4.9 Moordale may deliver the Goods by instalments, which shall be invoiced and paid for Each instalment shall constitute a separate contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

4.10 The quantity of any consignment of the Goods as recorded by Moordale upon despatch from Moordale’s place of business shall be conclusive evidence of the quantity received by the Customer on delivery unless the Customer can provide conclusive evidence proving the contrary.

4.11 Subject to clause 7, Moordale shall not be liable for any shortfall in the delivery of the Goods unless the Customer provides written notice to Moordale within seven Business Days delivery.

5.  Title and Risk

5.1 The risk in the Goods shall pass to the Customer on completion of delivery.

5.2 Title to the Goods shall not pass to the Customer until Moordale receives payment in full (in cash or cleared funds) for the Goods and any other goods that Moordale has supplied to the Customer in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums.

5.3 Until title to the Goods has passed to the Customer, the Customer shall:

5.3.1 hold the Goods on a fiduciary basis as Moordale’s bailee;

5.3.2 store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as Moordale’s property;

5.3.3 not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;

5.3.4 maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;

5.3.5 grant Moordale, its agents and employees an irrevocable licence to enter any premises where the Goods are or may be stored at any time in order to inspect them, or, where the Customer’s right to possession has terminated, to recover them;

5.3.6 notify Moordale immediately if one or more of the following applies to the Customer: (i) it ceases to trade; (b) it is unable to pay its debts; and/or (c) it suffers an Insolvency Event; and

5.3.7 give Moordale such information as Moordale may reasonably require from time to time relating to: (a) the Goods; and (b) the ongoing financial position of the

5.4 Subject to clause 5, the Customer may resell or use the Goods in the ordinary course of its business (but not otherwise) before Moordale receives payment for the Goods. However, if the Customer resells the Goods before that time: it does so as principal and not as Moordale’s agent; and title to the Goods shall pass from Moordale to the Customer immediately before the time at which resale by the Customer occurs.

5.5 At any time before title to the Goods passes to the Customer, Moordale may:

5.5.1 by notice in writing, terminate the Customer’s right under clause 4 to resell the Goods or use them in the ordinary course of its business; and

5.5.2 require the Customer to deliver up all Goods in its possession that have not been resold, or irrevocably incorporated into another product and if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

6.  Price

6.1 The price of the Goods shall be the price set out in the Order, or, if no price is quoted, the price set out in Moordale’s published price list in force as at the date of delivery.

6.2 The price of the Goods:

6.2.1 excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to Moordale at the prevailing rate, subject to the receipt of a valid VAT invoice; and

6.2.2 excludes the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the customer.

6.3 Notwithstanding clause 1 and 7.2, Moordale reserves the right to adjust the price of any Goods following acceptance of an Order but prior to delivery to reflect any:

6.3.1 increase in the cost of supplying the Goods; or

6.3.2 alteration to the specification of the Goods agreed.

7.  Payment

7.1 The Supplier may invoice the Customer for the Goods on or at any time after the Order has been placed.

7.2 Subject to clause 3, the Customer shall pay each invoice submitted by Moordale prior to Delivery of the goods unless the parties have agreed credit terms in the sales confirmation order issued by Moordale. The Customer will then be able to pay in accordance with those credit terms. ] Time for payment shall be of the essence of the Contract.

7.3 All sums payable to Moordale under the Contract shall become due immediately upon termination of the contract.

7.4 Any issues relating to an invoice must be communicated to Moordale within 5 Business Days of the date of the invoice.

7.5 All amounts due under the Contract shall be paid without any set-off, counterclaim, discount, abatement or withholding (other than any deduction or withholding of tax as required by law).

7.6 If the Customer fails to make a payment due to Moordale under the Contract, then without limiting Moordale’s remedies under clause 10, the Customer shall pay interest on the overdue sum from the due date until the date paid. Interest will accrue under this clause, each day at 3% a year above the Bank of England’s base rate from time to time, but 3% a years for any period when the base rate is below 0%.

7.7 Moordale may at any time set off any liability of the Customer to Moordale against any liability of Moordale to the Customer, whether such liability is present or future, liquidated or unliquidated, under the Contract or otherwise.

7.8   Credit Accounts

7.8.1 Credit accounts may only be opened at Moordale’s discretion and are subject to:

7.8.1.1 Moordale obtaining a signed account application form from the Customer;

7.8.1.2 Moordale obtaining satisfactory references in respect of the Customer;

7.8.1.3 Moordale being satisfied that it will receive a minimum of £3000 in orders for Goods per annum (or such other amount as Moordale may determine in its absolute discretion) from the Customer; and

7.8.1.4 the Customer’s acceptance of these conditions.

7.8.2 If Moordale has agreed to operate a credit account for the Customer, such credit account shall be governed by these Conditions and the terms of the account opening form or such other terms as are notified by Moordale to the Customer.

7.8.3 Moordale may set a maximum amount of credit allowable upon each account and may, in its absolute discretion, withdraw credit facilities at any time and without explanation.

7.8.4 The Customer agrees that Moordale may obtain references as to the Customer’s financial Any change to the Customer’s financial status must be notified in writing to Moordale immediately.

8.  Warranty

8.1 Moordale warrants (subject to the other provisions of these Conditions) that upon delivery the Goods shall conform in all material respects with their description and any applicable Specification.

8.2 Subject to clause 9.1, if:

8.2.1 the Customer gives notice in writing to Moordale within a 14 Business Days of delivery of the Goods confirming that they do not comply with the warranty set out in clause 9.1;

8.2.2 Moordale is given a reasonable opportunity of examining such Goods; and

8.2.3 the Customer (if asked to do so by Moordale) returns such Goods to Moordale’s place of business at the Customer’s cost, Moordale shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

8.3 Moordale shall not be liable failing to comply with the warranty at clause 9.1 if:

8.3.1 the Customer makes any further use of such Goods after giving notice in accordance with clause 9.2;

8.3.2 the defect arises because the Customer failed to follow the Supplier’s oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;

8.3.3 he defect arises as a result of the Supplier following any drawing, design or specification supplied by the Customer;

8.3.4 the Customer alters or repairs such Goods without the written consent of the Supplier;

8.3.5 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; and/or

8.3.6 the Goods differ from their description or the specification provided by the Customer as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

8.4 Subject to clause 9.2 and 9.3, if any of the Goods do not conform with the warranty in clause 9.1, Moordale shall at its option replace such Goods or refund the price of such Goods at the pro rata Contract rate and shall have no further liability for breach of the warranty in Condition 11.1 in respect of such Goods.

8.5 This clause 9 shall apply to any replacement Goods supplied by Moordale.

9.  Limitation of Liability

9.1 The restrictions on liability in this clause 10 apply to every liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

9.2 Nothing in the Contract limits any liability which cannot legally be limited, including liability for:

9.2.1 death or personal injury caused by negligence;

9.2.2 fraud or fraudulent misrepresentation;

9.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979; or

9.2.4 defective products under the Consumer Protection Act 1987.

9.3 Subject to clause 2, the Supplier’s total liability (including if any in negligence) to the Customer shall not exceed the value of the Order.

9.4 Subject to clause 2, the following types of loss are wholly excluded: loss of profit; loss of or damage to goodwill; loss of business or sales; loss of agreements or contracts; loss of anticipated savings; and indirect or consequential loss.

9.5 This clause 10 shall survive termination of the Contract.

10.  Product Recall

10.1 The Customer shall retain all batch records and product information relating to the Goods for a period of 6 months from the date of The Customer shall make such records available to Moordale within 7 Business Days of a written request and advise Moordale of the location of all Goods on request.

10.2 If either party becomes aware of any defect with the Goods delivered or any order from a competent court or regulatory authority requiring the Goods to be withdrawn from sale or any other material error in respect of the use of the Goods, it shall notify the other party immediately.

10.3 In the event that Moordale recalls any Goods (“Affected Goods”):

10.3.1 the Customer shall co-operate with Moordale to ensure a prompt and effective product recall in respect of those Affected Goods, including, if requested by Moordale, the Customer at its own cost carrying out a product recall of any Affected Goods sold by the Customer to its customers and/or issuing any notification to the Customer’s customers about the manner of use or safety of the Affected Goods already sold by the Customer; and

10.3.2 where the withdrawal, recall or destruction of Affected Goods is directly caused, or contributed to by the Customer’s wilful act or mission or negligence, the Customer shall indemnify Moordale against all losses suffered and costs incurred by Moordale arising out of any withdrawal, recall or destruction of Affected Goods pursuant to this clause 11.

11.  Intellectual Property Rights

11.1 The Customer is not permitted and shall not use Moordale’s name, logo or other intellectual property rights in any advertising or publicity, or to infer any association with Moordale, without Moordale’s prior written consent.

11.2 To the extent that the Goods are supplied in accordance with a specification supplied by the Customer, the Customer shall indemnify Moordale against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by Moordale in connection with any claim made against Moordale for actual or alleged infringement of a third party’s intellectual property rights arising out of or in connection with the specification. This clause 14.2 shall survive termination or completion of the Contract.

12.  Force Majeure

12.1 Moordale reserves the right to:

12.1.1 defer the estimated date of delivery;

12.1.2 terminate the Contract with immediate effect; or

12.1.3 reduce the volume of the Goods ordered by the Customer (without liability to the Customer and without prejudice to Moordale’s right to recover all sums owed to it by the Customer in respect of consignments delivered and costs incurred prior to the date of such deferment, cancellation or reduction), if Moordale is prevented from or delayed in the carrying on of its business due a Force Majeure Event.

13.  Confidentiality

13.1 Each party undertakes that it shall not at any time during the Contract and for a period of two years after termination or expiry of the Contract, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 14.2.

13.2 Each party may disclose the other party’s confidential information:

13.2.1 to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under the Each party shall ensure that its employees, officers, representatives, contractors, subcontractors, or advisers to whom it discloses the other party’s confidential information comply with this clause 14.2.1; and

13.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

13.3 Neither party shall use the other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the Contract.

 

14.  Termination

14.1 Without limiting its other rights or remedies, a party may terminate this Contract with immediate effect by giving written notice to the other party if:

14.1.1 that other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 5 Business Days of that party being notified in writing to do so; and/or

14.1.2 one or more of the following applies to the other party: (i) it ceases to trade; (ii) it is unable to pay its debts; and/or (iii) it suffers an Insolvency Event.

14.2 On termination of the Contract for any reason the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Goods supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt.

14.3 Termination of the Contract, however arising, shall not affect any of the parties’ rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

14.4 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.

15.  General

15.1 Assignment. The Customer shall not assign transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of Moordale.

15.2 ​Entire Agreement. The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

15.3 Severance – If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of Contract. If any provision of the Contract is deemed deleted under this clause 3 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

15.4 ​Waiver. Failure or delay by Moordale in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Any waiver by Moordale for any breach of, or any default under, any provision of the Contract by the Customer will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Contract.

15.5 Variation. No variation of this agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

15.6 Notice. Any notice given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case).

15.7 Third Party Rights. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

15.8 Governing Law and Jurisdiction. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with English The parties hereby agree that the English courts shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

16.  Cancellations

16.0 As a consequence of making products to order, once we have received confirmation of your order, we unfortunately cannot accept cancellations of that order in part or full. As Buyer you accept that such orders cannot be cancelled and you are legally bound to be charged for that order in full, without exception.

17. Sale of Alcohol

1. Purpose

This policy outlines the procedures and legal obligations Cartwright Butler adheres to when selling alcoholic products online. The aim is to ensure full compliance with UK legislation and promote responsible alcohol retailing.

2. Scope

This policy applies to:

· All Cartwright Butler alcoholic products sold via online channels

· All staff, systems, and third-party delivery providers involved in the sale and distribution of alcohol

3. Legal Compliance

Cartwright Butler complies with the following UK laws and regulations:

· Licensing Act 2003

· Challenge 25 Retail Policy

· The Companies Act 2006 (in relation to business transparency)

· Any relevant Local Authority Licensing Conditions

We hold all necessary licenses and approvals for the sale of alcohol, including (where applicable) a premises licence and personal licence for online retail.

4. Age Verification

It is illegal to sell alcohol to anyone under the age of 18. We enforce strict age verification protocols:

· Customers must confirm their age at checkout (self-declaration).

· All alcohol orders are dispatched using Challenge 25-compliant, age-verified delivery services. The recipient must show valid photo ID (passport, driver’s licence, or PASS card) upon delivery.

5. Challenge 25

Cartwright Butler operates a Challenge 25 policy:

· If the customer appears under 25 years of age, they will be required to provide valid photo ID upon delivery.

· If valid ID is not provided, the delivery will not be completed and the product will be returned.

6. Product Range

This policy applies to all products containing alcohol offered for sale online, including but not limited to:

· Wines

· Spirits

· Liqueurs

· Gift hampers or packages that include alcoholic beverages

7. Marketing and Promotion

· Alcohol products are marketed responsibly, in accordance with the Portman Group’s Code of Practice and UK advertising standards.

· Promotional material will not appeal to minors, promote excessive consumption, or associate alcohol with enhanced performance or social success.

· Alcohol will not be discounted in ways that contravene local licensing conditions.

8. Delivery and Packaging

· Alcoholic items will be securely packaged and clearly labelled as containing alcohol.

· Packages will include a note reminding recipients that age verification is required upon delivery.

· Delivery must be accepted in person. Alcohol will not be left in a safe place or with underage persons.

9. Returns Policy

· Alcohol returns are accepted only in line with our general returns policy and only if:

o The product is unopened and in its original condition.

o Proof of age may be required for any alcohol return.

· Refunds are processed only after the returned item is received and verified.

10. Staff Training

All employees involved in the sale, packaging, and dispatch of alcohol will receive training on:

· UK licensing laws

· Age verification procedures

· Challenge 25 policy

· Responsible marketing and handling of alcohol

11. Compliance Monitoring

· Regular internal checks and audits will ensure that sales processes meet all legal and policy requirements.

· Non-compliance may result in disciplinary action and will be reported to the relevant licensing authority if necessary.

12. Customer Enquiries

For queries relating to our alcohol policy or delivery requirements, customers can contact us via:

· Email: [email protected]

· Website: www.cartwrightandbutler.co.uk

18. Sales of Knives

1. Purpose

This policy sets out the requirements and procedures for the sale of knives via Cartwright Butler’s online platform. It is designed to ensure compliance with UK law, promote responsible retailing, and protect individuals and the public.

2. Scope

This policy applies to all employees, contractors, and systems involved in the sale and distribution of knives through Cartwright Butler’s online store.

3. Legal Framework

Cartwright Butler complies with all relevant UK legislation concerning the sale of knives, including but not limited to:

· The Criminal Justice Act 1988

· The Offensive Weapons Act 2019

· The Knives Act 1997

· Trading Standards Guidelines on Age-Restricted Products

4. Age Restrictions

· It is illegal to sell knives to individuals under the age of 18.

· Cartwright Butler will implement robust age verification processes at the point of sale and delivery to ensure compliance.

o Online customers must confirm their age at checkout.

o Delivery will be made using age-verified delivery services. Customers must present valid photo ID proving they are 18+ upon delivery.

5. Products Covered

This policy applies to any product classified as a knife, including:

· Kitchen knives

· Utility knives

· Bread knives

· Carving knives

· Any bladed articles covered under UK law

6. Marketing and Presentation

· Knives will be marketed responsibly.

· Product descriptions will not glamorise the use of knives or present them in a threatening or violent context.

· No imagery will depict knives in use outside of appropriate culinary contexts.

7. Delivery and Packaging

· All knives will be dispatched via age-restricted delivery services that require the recipient to present proof of age upon receipt.

· Packaging will be discreet and secure to prevent tampering and unauthorised access during transit.

8. Returns Policy

· Returns of knives are accepted in line with our general returns policy, provided:

o The item is unused and in its original packaging.

o Proof of age is again required upon return.

o The return is handled through an approved courier with age-verification.

9. Staff Training

· All relevant staff involved in online sales, fulfilment, and customer service will receive training on:

o Legal requirements related to knife sales

o How to implement and support age-verification processes

o Responsible marketing and customer engagement

10. Compliance and Monitoring

· Regular audits will be conducted to ensure adherence to this policy.

· Any breach of the policy may result in disciplinary action and will be reported to the appropriate authorities as required.

11. Customer Support

Customers with questions about our knife sales policy can contact our support team via:

· Email: [email protected]

· Or through our website’s contact form.

 

Terms Conditions for Account Registration on Moordale Foods Website

1. Introduction Welcome to Moordale Foods. By registering an account on our website, you agree to comply with these Terms Conditions. Please read them carefully before proceeding.

2. Account Registration a. You must be at least 18 years old to register for an account. b. All information provided during registration must be accurate, complete, and up to date. c. You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted under your account. d. Moordale Foods reserves the right to suspend or terminate accounts that provide false information or violate these terms.

3. Use of Account a. Your account is for personal use only and may not be shared, transferred, or sold to another person. b. You must not use your account for any unlawful or unauthorised purposes, including fraudulent transactions or spamming.

4. Privacy and Data Protection a. Your personal information will be handled according to our Privacy Policy. b. We may collect and use your data to provide services, process orders, and improve user experience.

5. Orders and Transactions a. Registering an account allows you to place orders on our website. b. Orders are subject to availability and our Order Shipping Policy. c. Moordale Foods reserves the right to cancel or refuse any order at its discretion.

6. Account Suspension and Termination a. We may suspend or terminate your account if we detect suspicious activities, violations of these terms, or misuse of our services. b. You may request account closure at any time by contacting our customer support team.

7. Modifications to Terms Moordale Foods reserves the right to update these Terms Conditions at any time. Changes will be effective upon posting on our website. Continued use of your account implies acceptance of the revised terms.

8. Contact Information For any questions regarding these Terms Conditions, please contact us at [email protected].

By registering an account, you acknowledge that you have read, understood, and agree to these Terms Conditions.